Account Manager Team Lead

Job Level: Professional

Location:

Baltimore, MD, US, 21202

Area of Expertise: Sales & Distribution

Unit: Allianz Trade

Employing Entity: Euler Hermes North America Insurance Com

Job Type: Full-Time

Remote Job: Remote working

Employment Type: Permanent

ID: 91409

Position Cluster: Non-Executive

The Account Manager Team Lead is responsible for managing a small team that is renewing a portfolio of policies that includes strategic customers and more complex policy structures, ensuring profitable growth/retention in alignment with company strategy as well as carrying their own portfolio. This role requires great relationship management skills, applying commercial underwriting principles to assess risk, maintain portfolio profitability, and drive operational efficiency. The Account Manager Team Lead will also enhance service quality, support customer satisfaction, and identify opportunities for cross-selling and up-selling within their team. They will also focus on people management and development, ensuring the growth and professional advancement of team members to support strategic objectives and enhance overall performance
	Key Responsibilities and Duties
	Customer Retention & Servicing: Deliver high-quality customer service to drive retention and strengthen client relationships, especially for high-value and complex accounts. Perform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) model. Act as a senior-level expert for escalated servicing tasks, including policy wording clarifications and claims resolution. Collaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration, to ensure alignment and support business objectives. Renewal Management & Commercial Underwriting: Lead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies in accordance with Group Commercial Rules and Commercial Underwriting guidelines. Engage with customers in the renewal process, including price negotiation and collecting key updates, demonstrating advanced negotiation skills. Risk & Compliance Management: Collaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management, ensuring seamless execution of recommendations and effective customer communication. Ensure compliance with all internal and external regulatory standards. Account Management & Client Engagement: Implement account management plans based on the target service model. Achieve business targets related to retention, pricing, and compliance through effective account management and customer engagement strategies. Managerial: Grow and lead a team of high potential underwriters located in different locations. Coach and provide direction and training for team members as required. Provide New Business Broker Managers commercial underwriting assistance and guidance.
	Required Qualifications and Skills
	Bachelor's degree in a related field. 5+ years of experience in account management, underwriting, or a related sales/service environment, with a focus on managing complex and large-scale accounts. In-dept knowledge of the credit insurance market, including brokers and competitors. Proven ability to manage a high volume of sophisticated clients while maintaining strong relationships. Problem-solving skills with a strategic, adaptable approach to client and operational challenges. Leadership and mentorship capabilities to guide Account Managers.

Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes.

Total compensation range:

$119,215 - $149,019

Placement within the range provided above is based on the individual’s relevant experience, skills for the role, and location. Salary ranges are only one component of our total compensation package.

Benefits:

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:

· Competitive compensation

· Annual bonus eligibility and/or commission structure opportunities

· 401(k) discretionary match of up to 6%

· Flexible work schedules

· Health and wellness benefits

· Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off

· Tuition Reimbursement

· Family care resources, including fertility and adoption benefits

Learn more about our benefits here:

https://rcmd-connect.com/allianztrade/

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.