C&C Admin and Support Specialist

Job Level: Professional

Location:

Baltimore, MD, US, 21202

Area of Expertise: Customer Services & Claims

Unit: Allianz Trade

Employing Entity: Euler Hermes North America Insurance Com

Job Type: Full-Time

Remote Job: Remote working

Employment Type: Permanent

ID: 95800

Position Cluster: Non-Executive

Job Purpose: The C&C Ops Support Specialist provides operational and administrative support to the C&C teams to ensure efficient processing of C&C activities. The role is responsible for managing C&C file administration, coordinating documentation requirements, maintaining data accuracy in operational systems, and supporting internal teams with timely case processing and follow-up. The position also supports communication with and internal and external stakeholders to obtain information and provide updates when needed. In addition, the role assists with operational system support activities and managing tickets related to operational or client inquiries. The role requires strong attention to detail, communication skills, and the ability to manage multiple operational tasks in a structured environment.

Job Responsibilities:

-Review claims and collections submissions to ensure required documentation and information are complete and accurate.

-Enter and maintain accurate C&C case records and documentation in operational systems.

-Monitor case documentation and distribute cases to ensure compliance with required operational standards.

-Communicate with policyholders, brokers, and service users to obtain missing documentation or clarify information when required.

-Support customer-related inquiries by coordinating internally with Claims, Collections, and other operational teams.

-Create and manage internal or external tickets related to C&C operational issues, system support requests, or customer inquiries.

-Participate in system testing activities and review system-generated documentation to ensure timely updates and revisions.

-Perform the in-office C&C check process in coordination with the C&C accounting team.

-Perform additional operational tasks or special assignments as required to assist the C&C teams and support operational priorities.

-Support operational initiatives, process improvements, or system-related projects when required.

Key Experience:

Market knowledge:

- Knowledge of C&C guidelines, processes and systems

- Experience in documentation management and operational coordination

Required skills:

-Strong written and verbal communication skills when interacting with external/internal stakeholders

-Ability to manage multiple tasks and follow structured operational processes

-Strong attention to detail and data accuracy

-Ability to coordinate effectively and follow up thoroughly

Ability to work

Key Requirements:

•Associate degree, diploma or equivalent work experience preferred

•Minimum 2-3 years of experience in operation support, administrative coordination, customer service, or C&C support

•Experience working with operational systems, case management tools, or ticketing platforms is an asset

•Ability to review documentation for completeness, identify issues and proactively follow up.

•Ability to manage multiple priorities in a fast-paced operational environment

Key Skills:

-Customer service and stakeholder communication

-Attention to detail and data accuracy

-Operational coordination and task management

-Problem-solving and issue escalation

-Organizational and documentation management

-Team collaboration and accountability

-Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and intergrating AI into everyday business processes

(Generative) Artificial Intelligence or GenAI or AI
Data Analysis
(Microsoft) Copilot
ChatGPT

Only meet some of the criteria? Please apply anyway – we want to hear from you!

Total Compensation Range:

$56,000-$61,090

Placement within the range provided above is based on the individual’s relevant experience, skills for the role, and location. Salary ranges are only one component of our total compensation package.

Benefits:

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:

· Competitive compensation

· Annual bonus eligibility and/or commission structure opportunities

· 401(k) discretionary match of up to 6%

· Flexible work schedules

· Health and wellness benefits

· Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off

· Tuition Reimbursement

· Family care resources, including fertility and adoption benefits

Learn more about our benefits here:

https://rcmd-connect.com/allianztrade/

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

Commitment to Diversity, Equity, and Inclusion

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,800 employees. In 2024, our revenues reached 3.8 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025.

Disclaimer: Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.

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