Claims Adjuster

Job Level: Professional

Location:

Baltimore, MD, US, 21202

Area of Expertise: Customer Services & Claims

Unit: Allianz Trade

Employing Entity:

Job Type: Full-Time

Remote Job: Remote working

Employment Type: Permanent

ID: 93820

Position Cluster:

Job Purpose:

The main task of the role is to settle claims, in accordance with the segregation of duties principle. The Claims Adjuster is responsible for processing claims received (settlement), managing a portfolio of claims and maintaining an appropriate service level. He/she denies, settles, or authorizes payments to routine claims based on coverage, appraisal, and verifiable information. Responsibilities also include corresponding with policyholders, brokers and agents and preparing report of findings of an investigation.

Key Responsibilities:

•Complete second level check of compliance with all policy terms and conditions utilizing commercial, risk and collection systems

•Complete claim payment calculation by incorporating exclusions such as policy deductibles

•Validate claim payment and loss settlement packages up to appropriate authority level

•Reject claim up to appropriate authority level, with strong compliance with internal communication process to enhance customer experience

•Strong two-way communication with policyholders / brokers : request, if necessary, additional documents / information, provide updates on the status of the claim (assessed, settled), handle possible appeals (complaints)

•Strong collaboration with Collections on disputed debts, to assess policyholders’ collection efforts and compliancy with obligations under policy, and to answer Collections requests/ authorizations

•Close claims file following closing of Collections file.

•Handle objections to claims through negotiations with policyholders and any other stakeholders

•Resolve claims issues which may have a major impact on claims settlements and business retention

•Develop and maintain good relationships with policy holders and brokers by understanding their business and responding promptly to their questions

•On a rotational basis take responsibility for the Claims Help Desk and in a timely manner respond to all enquiries received

•Review payment plan submissions and approve up to appropriate authority level

•Review claim filing extensions up to appropriate authority level

Key Exeperience:

Market knowledge:

- Knowledge of Claims and Collections processes and systems

- Knowledge of Quality Standards , C&C operational guidelines

- Ability to identify mandatory documents per type of claims / collection

Business expertise

- Bachelor’s Degree in Business Administration or a relevant field.

- 2-3 years experience in claims settlement with insurance company

Required Skills:

- Excellent communication skills in English, both spoken and written

- Strong interpersonal and communication skills.

- Comfortable with numbers; strong analytical skills.

- Strong attention to detail.

- Ability to determine the appropriate course of action in settling claims

- Result oriented & Team player

- Customer centric

Key Requirements:

-Bachelor’s Degree in Business Administration or a relevant field.

-2-3 years experience in claims assessment with insurance company

-Excellent communication skills in English, both spoken and written

-Basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes.

- (Generative) Artificial Intelligence or GenAI or AIData Analysis(Microsoft) CopilotChatGPT
- Data Analysis
- (Microsoft) Copilot
- ChatGPT

Key Skills:

- Business expertise

- Basic knowledge of policies, contract law and local insolvency

- Basic knowledge of claims settlement processes and systems

- Understanding of collections process

- Knowledge of quality standards and claims and collection operational guidelines

Only meet some of the criteria? Please apply anyway – we want to hear from you!

Total Compensation Range:

$70,000-$80,000

Placement within the range provided above is based on the individual’s relevant experience, skills for the role, and location. Salary ranges are only one component of our total compensation package.

Benefits:

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:

· Competitive compensation

· Annual bonus eligibility and/or commission structure opportunities

· 401(k) discretionary match of up to 6%

· Flexible work schedules

· Health and wellness benefits

· Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off

· Tuition Reimbursement

· Family care resources, including fertility and adoption benefits

Learn more about our benefits here:

https://rcmd-connect.com/allianztrade/

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

Commitment to Diversity, Equity, and Inclusion

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,800 employees. In 2024, our revenues reached 3.8 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025.

Disclaimer: Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.

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