Senior Claims Adjuster

Job Purpose:

The Senior Claims Adjuster is responsible for settling complex and high-value trade credit insurance claims in accordance with policy terms, internal procedures, and the segregation of duties principle. The role includes managing a portfolio of claims, ensuring timely and accurate settlements, and maintaining high standards of service and compliance. The Senior Adjuster serves as a point of technical expertise, supports junior team members, and contributes to continuous improvement of claims processes. The position requires effective collaboration with internal stakeholders such as commercial, legal, and collections, as well as clear communication with policyholders and brokers.

Key Repsonsibilites:

• Complete second level check of compliance with all policy terms and conditions.
• Complete claim payment calculation by incorporating exclusions such as policy deductibles.
• Validate claim payment and loss settlement packages up to appropriate authority level.
• Reject claim up to appropriate authority level, with strong compliance with internal communication process to enhance customer experience.
• Strong two-way communication with policyholders / brokers : request, if necessary, additional documents / information, provide updates on the status of the claim (assessed, settled), handle possible appeals (complaints).
• Strong collaboration with Collections on disputed debts, to assess policyholders’ collection efforts and compliancy with obligations under policy, and to answer Collections requests/ authorizations.
• Close claims file following closing of Collections file.
• Handle objections to claims through negotiations with policyholders and any other stakeholders.
• Resolve claims issues which may have a major impact on claims settlements and business retention.
• Develop and maintain good relationships with policy holders and brokers by understanding their business and responding promptly to their questions.
• On a rotational basis take responsibility for the Claims Help Desk and in a timely manner respond to all enquiries received.
• Review payment plan submissions and approve up to appropriate authority level.
• Review claim filing extensions up to appropriate authority level.

Key Requirements:

• Bachelor’s Degree in Business Administration or a relevant field.
• 5-10 years' experience in claims settlements with insurance company
• Claim Adjuster Liscense Right
• Excellent communication skills in English, both spoken and written
• Strong interpersonal and communication skills. 
• Looking for candidates who possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes

Key Experience:

• Business expertise.
• Excellent knowledge of  policies, insurance and contract law and local insolvency.
• Excellent knowledge of claims settlement.
• Fair understanding of collections process.
• Knowledge of quality standards and claims and collection operational guidelines.

Only meet some of the criteria? Please apply anyway – we want to hear from you!

Compensation range:

$80,000-$95,000

Placement within the range provided above is based on the individual’s relevant experience, skills for the role, and location. Salary ranges are only one component of our total compensation package.

Benefits:

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:

· Competitive compensation

· Annual bonus eligibility and/or commission structure opportunities

· 401(k) discretionary match of up to 6%

· Flexible work schedules

· Health and wellness benefits

· Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off

· Tuition Reimbursement

· Family care resources, including fertility and adoption benefits

Learn more about our benefits here: 

https://rcmd-connect.com/allianztrade/

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

Commitment to Diversity, Equity, and Inclusion

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religon, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.
 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

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