Manager - Underwriting Support & Policy Processing

Role Overview

This role is responsible for leading underwriting support and policy processing operations for the P&C Commercial business. The position ensures efficient, accurate, and compliant end-to-end processing from quotation through policy issuance, while supporting underwriting teams and stakeholders to deliver high-quality service.

Key Responsibilities

• Manage the end-to-end policy processing lifecycle, including quotation, binding, policy issuance, and endorsements
• Support underwriting teams with non-motor quotations within delegated authority
• Ensure all processes are completed in accordance with agreed service level agreements and quality standards
• Perform account setup, compliance checks, and system updates
• Handle package products including Property, Motor, Personal Accident, and Travel Accident
• Manage binding processes, including premium calculation, booking, and payment warranty
• Ensure accurate and timely issuance and distribution of policy documents
• Coordinate with internal stakeholders including underwriting, reinsurance, legal, and finance teams
• Monitor and follow up on pending cases to ensure timely closure
• Review work quality and provide guidance to team members
• Identify and implement process improvements to enhance operational efficiency

Qualifications and Experience

• Bachelor’s degree in Insurance or any field
• Minimum 5 years of experience in insurance operations, underwriting support, or policy administration
• Strong understanding of non-motor insurance products is preferred
• Good knowledge of policy issuance, premium calculation, and binding processes

Skills and Competencies

• Strong attention to detail with high level of accuracy
• Effective stakeholder management and coordination skills
• Ability to manage multiple priorities and meet deadlines
• Strong problem-solving and analytical capabilities
• Good communication and interpersonal skills

• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.