Project Portfolio Manager

About the Job

The Service Portfolio Manager (SPM) ensures that all IT services are documented in the IT Service Catalog in compliance with AFRIT and related Allianz Technology standards. The role supports IT Service Managers across the full service lifecycle — including service creation, change, and decommissioning — within ServiceNow, while maintaining catalog data quality and audit readiness.

In addition, the SPM contributes to Project Portfolio Management (PPM) through demand intake, portfolio tracking, governance, and reporting. The role collaborates closely with Service Managers, Service Owners, Process Owners/Managers, the Process Approval Group, project managers, and portfolio governance bodies.

The SPM reports functionally and disciplinarily to the Local Head of Branch Operations and is steered content-wise by the Head of SPM.

What you do

Service Lifecycle Support

• Support IT Service Managers in end-to-end service creation, change, and decommissioning in ServiceNow.
• Track and document service lifecycle milestones and ensure timely completion of catalog updates.
• Guide Service Managers through the SPM process, sharing best practices and process guidance.
• Facilitate communication and alignment between Service Managers, Service Owners, and Process stakeholders.

Service Catalog Compliance & Data Quality

• Ensure AFRIT compliance of all catalog data and IT Service Descriptions in ServiceNow.
• Maintain, review, and continuously improve the quality and completeness of catalog data.
• Prepare and quality-check IT Service Descriptions in line with Allianz Technology standards.
• Provide catalog data extracts and structured reports for audits, reviews, and governance bodies.

Reporting & Audit Readiness

• Ensure the IT Service Catalog is complete, accurate, and continuously audit-compliant.
• Produce regular and ad-hoc reports on catalog status, data quality findings, and remediation progress.
• Identify and escalate catalog data issues; coordinate remediation with responsible service teams.

Project Portfolio Management (PPM)

• Support demand intake, portfolio planning, prioritization, monitoring, and reporting activities.
• Ensure alignment between the project portfolio and the IT Service Catalog/service portfolio.
• Contribute to governance processes including portfolio review gates and reporting to governance bodies.
• Track project progress, milestones, and dependencies; flag risks and issues to relevant stakeholders.

Process Guidance & Stakeholder Alignment

• Act as the primary point of contact for SPM process questions and best-practice guidance.
• Build and maintain strong working relationships with a diverse set of stakeholders across the organization.
• Support continual service improvement initiatives related to SPM and PPM processes.

What you bring

Required Qualifications

• Experience in IT Service Management, IT governance, or IT operations, preferably in a regulated industry (financial services preferred).
• Experience in project portfolio management or PMO activities, including demand intake, portfolio reporting, and governance gates.
• Experience working with diverse stakeholders across large, complex commercial organizations.
• Solid understanding of enterprise application/service landscape, release management, and IT service lifecycle.
• University degree, preferably IT-focused (e.g., MBA, MSc in Information Technology or related field).
• Excellent MS Office skills; fluent English (written and verbal) required.
• Willingness to work in a global, hybrid team environment across time zones.

Preferred Qualifications

• Hands-on experience with ServiceNow, particularly service portfolio and project portfolio modules.
• Familiarity with AFRIT, Allianz Technology Standards, or comparable IT governance frameworks.
• Knowledge of ITIL Service Portfolio & Catalogue Management processes.
• Familiarity with project/portfolio management frameworks (PMI, MoP, or equivalent).
• Data Quality Management skills and experience with structured data remediation.
• Basic Python experience is a plus.

Personal Competencies

• High self-organization, initiative, and ability to work under pressure and to tight deadlines.
• Strong analytical skills and sound business judgment with attention to detail.
• Excellent coordination, communication, and cross-cultural skills.
• Customer-centric mindset with a proactive, collaborative approach to problem-solving.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Work from home allowance.
• In recognition of the evolving work landscape, our company is proud to provide a work-from-home allowance to our employees.
• We nurture the well-being of our employees and their cherished families. We extend our care beyond their professional lives by providing comprehensive health insurance that encompasses not only our employees but also their loved ones.
• We take pride in offering our employees a premium gym membership, recognizing the immense value it places on their well-being and commitment to maintaining a healthy work-life balance.
• At our company, we offer an on-site playroom and a myriad of exciting activities, ensuring that our employees can unwind, recharge, and truly enjoy their time within our vibrant community.

109597 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked with running, optimizing, transforming, and innovating the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.
Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies:
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agency or search firm recruiters. When we engage with recruitment agencies, the partnership is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate is ultimately employed by Allianz.