Specialist - AAGI P&C Claims Motor Own Damage - Routine & Core - Head Office

Perform claim assessment and approval duties with integrity, transparency, and a strong service mindset. Ensure claims are handled accurately, promptly, and fairly while controlling claim costs, complying with service standards, and providing effective support to internal and external stakeholders.

Key Responsibilities

• Inspect insured vehicles for comprehensive claims and assess the extent of damages.
• Verify policy coverage, terms, and conditions to ensure claims correspond with the reported accident and repair estimates submitted by garages.
• Review and control repair costs for both insured and third-party vehicles in the E-Claim system within the authorized approval limit.
• Conduct additional vehicle inspections when damage details are unclear or require further verification.
• Assess vehicle damages and approve repairs for insured and third-party vehicles within the authorized approval authority.
• Escalate suspected fraudulent claims to the supervisor for further investigation and appropriate action.
• Issue return receipts for replaced spare parts to wreckers or relevant service providers.
• Prepare and submit payment approval requests to the Core/Complex Head.
• Ensure claim inspections and claim decisions are completed promptly, accurately, fairly, and in accordance with company policies and procedures.
• Maintain high service quality standards and ensure work is free from both internal and external complaints.
• Identify opportunities for claim cost reduction while maintaining service quality and ensuring compliance with Service Level Agreements (SLAs).
• Provide excellent customer service and maintain positive relationships with customers, garages, brokers, and internal stakeholders.
• Support inspections of severely damaged vehicles when required or when the assigned assessor is unavailable.
• Perform other duties and responsibilities as assigned by the supervisor.

Qualifications :

• Bachelor’s degree in Business Administration, Insurance, Engineering, or a related field.
• At least 1 year of direct experience in claims management, particularly in claim negotiation and settlement with involved parties within the insurance industry.
• Good knowledge of motor insurance claims processes, policy coverage, and claim assessment principles.
• Strong negotiation, analytical, and problem-solving skills.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.