Sr. Specialist - Country IT Service Continuity Management

IT Service Continuity Manager (ITCSM) is to ensure that all Allianz Technology and IT team can provide minimum agreed Service Levels (RTO, RPO), by reducing the risk from crisis/disaster events to an acceptable level and planning for the recovery of IT services. The post holder will therefore need to own and manage the integrity of ITSCM services to ensure support staff are familiar with their roles and duties, regular testing is performed as per policy, continuity requirements and capability are regularly reviewed and assessed and contribute to the design of continuity mechanisms in conjunction with other Allianz IT teams, Business Continuity Management.  This position will be matrix reporting to Head of P&R  and reporting directly to Head of ITSA. 

ITSCM Support: 
- To help ensure that all Allianz IT and Allianz Technology employees with responsibilities for working on service continuity impacting incidents and disasters are aware of their duties and that relevant information is readily available when required 
- Manage Group-led risk assessment of critical IT
- Manage and complete ITSCM audit actions
Design Services for Continuity:
- To work in conjunction with Regional Allianz IT, Architecture, Design, Allianz Technology and Support teams to design appropriate and cost-justifiable continuity mechanisms and procedures to meeting agreed business continuity targets, inclusive of Data Centre set-up
- Assure relevant Business Impact Assessments (BIAs), ITSCM mappings, risk assessments, and prioritisation of critical IT services are defined, reviewed and agreed with relevant Business areas
- Maintain relevant DR documentation, risk profiles/assessments, critical IT services/list mappings, DR changes, etc.ITSCM Training and Testing:
- Working closely with BCM manager to ensure that all preventive measures and recovery mechanisms for the case of  IT service continuity / disaster events are subject to regular testing
- Ensuring test plans, test schedules, test documentation and reports are maintained and kept up to date at all times
- Manage questions/queries related to ITSCM
- Share and discuss ITSCM best-practices
- Present ITSCM topics at relevant governance/management meetings

Common Activities
- Establish, monitor and report on relevant aspects of the ITSCM  budget.
- Manage expenditure to remain within budget, seeking prior authorisation for any additional unbudgeted expenditure.
- Partner with colleagues across the Allianz IT Function (Change, IT, Facilities and Data) to ensure the availability of all IT services at all time. 
- Regularly engage with Group / Regional P&R and ITSCM functions
- Manage risks relevant to the ITSCM function and requirements laid out in the Protection & Resilience Functional Rule & Standard

ITSCM Review:
- To review if disaster prevention measures related IT are still in line with risk perceptions from the business side, and to verify if continuity measures and procedures are regularly maintained and tested

Qualifications :

• At least 1-3 years of experience in IT BCP, DR, IT service continuity managment area.
• Experience working in insurance industry is a plus but not mandatory.
• Working closely with key stakeholders in local and aboard.
• Designing and implementing IT Service Continuity methods, disciplines, tools, reporting and disaster recovery process.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.