Medical Services Coordinator

Join a global insurance and assistance leader and make a real impact when customers need it most. As a Medical Services Coordinator, you’ll be the frontline link between patients, hospitals, and insurers—handling inbound/outbound calls, arranging doctor appointments and hospital admissions, and coordinating emergency medical evacuations. You’ll keep every case moving smoothly by documenting accurately in our systems, communicating clearly with all parties, and following established medical and service protocols. You’ll work with supportive colleagues in a fast-paced, international environment, and build skills that can grow your career—while helping deliver timely, high-quality care to customers across Asia and beyond. Your work ensures every customer receives the right help, at the right time.

Note: This role will be employed under Allianz Partners Indonesia (PT. AZP Services Indonesia).

Key Responsibilities:

• Handle inbound/outbound calls; provide empathetic, professional support in emergency and non-emergency situations; assess needs and offer solutions
• Coordinate medical services (doctor appointments, hospital admissions, emergency medical evacuations) with providers, insurers, and relevant parties
• Accurately document all interactions and services; maintain confidential, up-to-date records; prepare scheduled reports for the Supervisor
• Communicate clearly with clients on services and coverage; manage complaints and escalate when necessary
• Ensure activities comply with regulations and company policies; join training; contribute to service quality improvements
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. 

Key Qualifications:

• Diploma or Bachelor’s degree
• Exceptional customer service, active listening, and clear verbal/written communication
• Ability to handle high-stress situations calmly and efficiently
• Proficient with computers and CRM software; strong typing skills
• Strong time management and sound decision-making
• English proficiency (oral and written)

Good to have (not required)

• Degree, certification, or experience in a healthcare-related field
• Experience in medical assistance, emergency services, or insurance

Working Pattern and Location

• Rotating shifts including nights; 5 days/week, 8 hours/day; 2 days off/week
• Public holidays may be rostered
• Office: WTC 6, Jakarta (easy access)

Benefits: Private insurance, Yearly bonus, Allowances

Key benefits:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

90996 | Operations | Professional | Allianz Partners | Full-Time | Permanent

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