Intern Customer Experience Activation & Culture (m/f/d)

Welcome at Allianz 

We are looking for an intern (m/f/d) for our modern and innovative location Munich Schwabing.

As the Customer Experience (CX) team, our primary goal is to drive and enable customer-centricity throughout the organization. We do this by collaborating with our operating entities (OEs) to measure customer feedback, input and support in the improvement of local customer experience. Furthermore, we partner with other global functions within Allianz SE to scale up global customer experience initiatives. Lastly, to fulfill our ambition of driving customer-centricity, we also work on cultivating a culture where everyone prioritizes the customer in their daily work, incl. planning and hosting CX Events and contributing to the development of Customer-centric Culture and Trainings.

We are currently seeking an intern to support customer experience activation and culture initiatives. This position presents an exciting opportunity for learning and professional growth, as you will interact with employees from various departments within Allianz, coordinate and participate in diverse events, and contribute to multiple projects / topics.

What you will do as Intern Customer Experience Activaiton & Culture (m/f/d) 

• Provide support to the team in project management tasks, communication, research, data analysis, innovation, and following up with our Operating Entities (OEs)
• Analyze customer data to identify patterns and derive actional insights using tools such as PowerBI and CX GPT
• Possess the potentials of using the latest technology such as Gen AI / Chat GPT to enhance customer experience innovation
• Collaborate with various stakeholders to gather data and prepare progress reports
• Support the team in planning and hosting Customer Experience (CX) events and contributing to the development of Customer-Centric Culture and Training programs

What you bring as Intern Customer Experience Activaiton & Culture (m/f/d) 

• Ability to use data analysis tools such as PowerBI
• Previous working experience particularly in Entrepreneurship, Customer Experience, Marketing, IT, Project Management, and/or Communications
• Entreprenuerial background preferred
• Advanced design skills, such as Adobe InDesign and Figma, are a plus but not required
• Possess creative and client-oriented communication skills
• Exhibit excellent writing and communication skills in English
• Demonstrate strong collaboration skills, with an interest in employee relations
• Openness to creative and innovative solutions, as well as a passion for working with forward-thinking technologies such as artificial intelligence or internal ChatGPT

 Our highlights for you: 

Health & well-being: Numerous sports and health offers as well as preventative measures lay the foundation for your physical and mental health.

Remuneration: In addition to an attractive salary, you can expect a monthly travel allowance of 30,00 € and a daily lunch allowance in our excellent staff restaurants.

Time & flexibility: With our "New Work" model, you can achieve an even better work-life balance. We work flexibly, hybrid, mobile and on site.

Career development: Comprehensive educational opportunities in the form of training courses and access to LinkedIn Learning or Degreed enable continuous further development.

You can find a complete overview of what makes us an attractive employer at careers.allianz.com/benefits.                                                                   

Appointment date: as soon as possible

Are you interested? Then we look forward to receiving your application online on our careers page - careers.allianz.com.

Our colleagues at recruiting-operations@allianz.de  will be happy to answer any technical or professional questions you may have.

Note: Allianz in Germany has an internal recruitment team that focuses on the direct search for outstanding candidates. No unsolicited applications from recruitment agencies or recruitment firms will be accepted.

As the world's leading insurer, financial services provider and asset manager, Allianz has been committed to the security of our customers and employees since 1890. We are also an award-winning employer: in 2025, Allianz in Germany won the Great Place to Work "Germany's Best Employer" award. Our employees are important to us, and together we are creating a better living environment and future for our customers and ourselves.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.