Client & Sales Support Associate, Travel Insurance (Hybrid)

Make travel smoother for everyone. As the central support hub for our Travel Insurance business, you’ll coordinate with Travel Consultants and partners, handle customer enquiries by phone and email, keep sales materials and reports up to date, and execute daily service processes to agreed standards. If you’re organized, service‑minded, and great at connecting people and information, this role puts you at the heart of delivering a high‑quality customer experience with Allianz Partners.

What you’ll do

• Handle client and customer interactions professionally via phone and email
• Build strong product knowledge to service travel insurance clients accurately and courteously
• Coordinate with Travel Consultants to fulfil travel partner requirements and internal requests
• Keep sales materials current, organized, and ready to use at all times
• Use designated tools to perform travel insurance reservations and policy issuance
• Prepare sales and travel insurance reports
• Assist with marketing activities, client trainings, and seminars
• Provide policy and claims information to internal/external customers

Key working relationships

• Build strong working relationships with Travel Consultants, internal teams, and fronting insurance companies
• Be presentable and comfortable engaging stakeholders at all levels
• Demonstrate dedication, trustworthiness, and persistence in promoting company services

Working conditions

• Hours: 08:30–17:30; 40 hours per week
• Days: Monday–Friday (5 days/week)
• Location: Allianz Partners Thailand Head Office
• Hybrid: 3 days in office per week after probation, subject to business needs

Qualifications

• Fluent Thai and Good English communication skills; TOEIC 600+, if available
• Bachelor’s degree in a related field
• Experience with insurance products and/or travel insurance is an advantage
• 1 year of customer service/support, administration or sale support experience, is an advantage
• Excellent customer support and interpersonal skills
• Strong problem‑solving skills and disciplined task management

If you’re excited but don’t meet every requirement, apply anyway—we value potential and transferable skills. Only shortlisted candidates will be contacted.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

86621 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.