Contact Center Professional (Auto Warranty Support)

Job Summary
Be the first point of contact for our Auto Warranty customers, managing inbound and outbound inquiries via calls and emails with professionalism. You’ll assist customers by addressing their questions, providing information, and coordinating with service centers both in-network and out-of-network to ensure a seamless and exceptional service experience.

This is a permanent hire position with standard working hours of 8:30–17:30 and comes with a full benefits package. Strong English communication skills are an advantage.

What you’ll do

• Answer calls, emails, and chats about warranty coverage, claim notifications, and general enquiries
• Open and manage claim cases in the system for the Used Car/Auto Warranty segment; return missed calls and follow up to create new cases as needed
• Verify customer, vehicle, and document details; ensure complete, accurate submissions and records
• Coordinate appointments with service centers; liaise on payment details (including non‑network) and schedule updates
• Keep customers informed on claim status; handle escalations, complaints, or discrepancies and coordinate solutions with internal/external teams
• Maintain clear case documentation and activity logs; prepare basic reports per guidelines
• Offer relevant services or warranty extensions to support retention and customer value
• Meet service KPIs for responsiveness, quality, and claim resolution

Working conditions

• Hours: 08:30-17:30 (40 hours/week)
• Days: Regular 5‑day workweek (Mon-Fri); Plus about one Saturday per month with a weekday off in the same week.
• Location: Soi Petchburi 35, Makkasan, Ratchatewi (100% onsite)

Key Qualifications

• Education: High Vocational Certificate (Diploma) or Bachelor’s Degree in any field (high school graduates with strong experience are welcome to apply)
• Experience: 1+ year in customer service/contact center
• Experience in automotive service center (customer relations), or insurance/warranty support is an advantage
• Skills: Strong communication and customer service mindset; problem‑solving, multitasking, and attention to detail; able to work under pressure and meet deadlines
• Technical: Proficient with Microsoft Word, Excel, and MS Teams; familiar with CRM/claims platforms
• Attributes: Proactive, reliable, punctual; able to work independently while maintaining service quality
• Language: Thai fluency required; Good English proficiency is an advantage

Submit your CV. Only shortlisted candidates will be contacted.

If you’re excited but don’t meet every requirement, apply anyway—we value potential and a growth mindset.

Key benefits

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

94452 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.