Key Account Manager

Want to shape how leading financial and travel brands bring new services to market? As a Key Account Manager at Allianz Partners, you’ll be the trusted voice at the table—owning partner relationships, orchestrating launches and enhancements, and turning insights into measurable revenue and customer outcomes. You’ll collaborate across Sales, Product, Operations, and Support to remove roadblocks, drive renewals and upsells, and elevate the client experience. If you’re motivated by visible impact, cross‑functional influence, and real career growth within a global brand, this role gives you the scope and support to make it happen. 

Job summary

Manage a portfolio of key partners as their primary contact and internal advocate. Deliver monthly reporting, run QBRs, coordinate implementations, and close issues quickly. Monitor performance/compliance, identify growth opportunities, and improve processes to increase client satisfaction, retention, and profitable growth.

What you’ll do

• Serve as the primary contact and internal advocate (Subject Matter Exper) for assigned partners; maintain a holistic view of each account
• Lead monthly/quarterly reporting: performance metrics, revenue/results, SLAs, and actionable insights; prepare and run QBRs/roadmap sessions
• Orchestrate implementations/enhancements: define scope and timelines, coordinate technical configurations, data mapping, UAT, go‑live, and change management
• Troubleshoot and resolve issues end‑to‑end (operational/technical/billing); manage escalation paths and close out with documented root causes and fixes
• Drive revenue optimization: identify upsell/cross‑sell opportunities, build proposals, and support renewals; maintain CRM hygiene, pipeline, and forecasts
• Manage contract compliance: monitor deliverables, SLAs, and renewal schedules; ensure invoicing accuracy and timely approvals
• Facilitate partner training (onsite/virtual) on products, processes, and portals; create playbooks/SOPs and best‑practice guides
• Collaborate with Sales, Product, Operations, and Support to align roadmaps, resource plans, and customer experience
• Conduct research and analysis (usage, NPS, churn drivers, trends) to inform strategies and continuous improvement
• Coordinate stakeholder communications: status updates, risk logs, issue trackers, and executive summaries for internal/external audiences

What you’ll bring

• Bachelor’s degree in related field, or equivalent experience
• 5 years of account management experience
• Customer‑focused and technically savvy; able to identify issues and develop solutions
• Strong verbal and written communication; able to build rapport and trust
• Familiarity with CRM systems for tracking interactions and generating insights
• Able to implement account strategies aligned with client goals and business growth
• Skilled at managing multiple accounts and priorities in a fast‑paced, matrixed environment
• Basic product knowledge and competitive awareness; comfortable with data analysis
• Adaptable and collaborative; works effectively with Sales, Marketing, Product, and Operations
• Fluency in Thai and English

Nice to have (not required)

• Exposure to insurance, travel, or financial industries
• Familiarity with non‑life insurance products
• Experience in SaaS or service‑based environments
• Own car is an advantage

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

If you’re excited but don’t tick every box, apply anyway—we value potential and transferable skills. Only shortlisted candidates will be contacted.

88596 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset   management companies in the world. Caring for our employees, their ambitions,   dreams and challenges, is what makes us a unique employer. Together we can   build an environment where everyone feels empowered and has the confidence to   explore, to grow and to shape a better future for our customers and the world   around us. 

At Allianz, we stand for unity: we believe that a united world is a   more prosperous world, and we are dedicated to consistently advocating for   equal opportunities for all. And the foundation for this is our inclusive   workplace, where people and performance both matter, and nurtures a culture   grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural   background, age, gender, nationality, religion, social class, disability or   sexual orientation, or any other characteristics protected under applicable   local laws and regulations. 

Join us. Let's care for tomorrow. 

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.