Senior Automotive Service Supervisor

Ready to take your automotive expertise into a broader operations role? Allianz Partners Thailand is looking for a full-time Automotive Service Operations Supervisor to join our Roadside Assistance team in Bangkok. If you come from an automotive OEM, dealership, or service centre background and have a passion for service quality, process improvement, and developing people — this is your next move. You will apply your deep technical knowledge to oversee service operations, evaluate and develop our provider network, drive continuous improvement, and help shape how automotive assistance services are delivered across Thailand.

What You'll Do

• Consult on and analyse automotive service cases, making decisions on service provision for clients
• Monitor daily service operations across the company's fleet and external service providers
• Evaluate workshop and service provider performance against set standards — identifying gaps and driving measurable improvement
• Lead service improvement initiatives and develop standardised processes to raise operational effectiveness across the network
• Design, prepare, and deliver training programmes for service station staff and external providers — building technical capability and service quality across the network
• Follow up on operational issues and develop practical solutions to ensure seamless service delivery
• Resolve service complaints in a timely and professional manner
• Summarise service reports and provide data-driven recommendations to improve network performance
• Monitor claims costs and savings to ensure maximum cost efficiency
• Advise and provide solutions to internal and external stakeholders on operational and technical matters
• Support the business in increasing profitability and reducing operational costs
• Support cross-functional projects to achieve business targets
• Perform additional duties and assignments as directed by management

What You'll Bring

• Deep technical knowledge of automotive systems, workshop operations, and service centre management 
• Strong analytical skills with the ability to interpret service data, identify trends, and drive performance improvements
• Experience in automotive OEM operations, dealership management, after-sales service, or service centre management
• A Diploma or Bachelor's degree in automotive engineering, mechanical engineering, or a related field is an advantage — candidates with equivalent hands-on experience are equally welcome to apply
• Experience in designing and delivering technical training programmes is highly advantageous
• Experience in service improvement, process development, or quality management within an automotive environment is highly valued
• Knowledge of Electric Vehicle (EV) systems, technology, and service requirements is highly advantageous
• Demonstrated leadership ability — experience supervising workshop teams, service advisors, or provider networks
• Proficient in both English and Thai (written and spoken)
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• Comfortable working with reporting tools and Microsoft Office applications
• Ability to work effectively in an environment shaped by artificial intelligence (AI), data analytics, and digital tools — using insights responsibly in line with data governance and ethical use standards

What We Offer

• Full-time, on-site role based in Bangkok (Soi Petchaburi 35, Makkasan, Ratchathewi)
• A career move from the workshop floor to a corporate operations environment — without leaving the automotive world
• Competitive salary and performance-based incentives
• Health and medical insurance coverage
• Provident fund contributions
• Annual leave entitlements 
• Learning & development programmes and career growth opportunities within Allianz Partners' global network
• A collaborative, inclusive team environment within a world-leading insurance and assistance organisation

Who We Are

Allianz Partners Thailand is part of Allianz Partners, a world-leading provider of assistance, travel insurance, and automotive services operating in over 75 countries. We deliver roadside assistance, motor services, and a broad range of assistance solutions to clients and business partners across Thailand. As part of the broader Allianz Group — one of the world's largest insurance and asset management companies, serving over 125 million customers globally — we combine global expertise with local knowledge to keep our customers moving, wherever they are.

105727 | Operations | Professional | Allianz Partners | Full-Time | Permanent 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

To Recruitment Agencies

We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.