Senior Manager - Automotive Warranty Operations

Are you a seasoned operations leader with a passion for building high-performing teams and delivering exceptional service? As Senior Manager – Automotive Extended Warranty Operations at Allianz Partners in Bangkok, you will take ownership of a dynamic, end-to-end operations function spanning claims adjudication, contact center management, and policy administration — serving customers across the automotive extended warranty space. Leading a team of 30–40 professionals, you will drive operational excellence, shape service standards, and play a key role in the strategic direction of the department. This is a high-impact leadership role where your decisions directly influence customer outcomes, cost efficiency, and team capability.

What You'll Do

• Manage and oversee the end-to-end adjudication of claims for used car and extended warranties, ensuring full compliance with company policies and industry standards
• Lead and coordinate three operational teams — Claims, Contact Center, and Policy Administration — under the Automotive Extended Warranty Operations umbrella, with a primary focus on claims performance
• Develop and implement cost optimization strategies for claims and warranty processes to meet financial targets
• Monitor and continuously improve turnaround times (TAT) for claims processing and payments, ensuring prompt and accurate resolution for customers
• Oversee contact center operations, ensuring service levels, quality standards, and customer satisfaction metrics are consistently achieved
• Manage policy administration workflows, ensuring accuracy, compliance, and efficiency in policy issuance and maintenance
• Address and resolve operational escalations swiftly, maintaining smooth workflow across all three teams
• Establish and maintain work procedures and processes that align with company and departmental standards and strategic directives
• Provide input to strategic decisions affecting the functional area, including contributing to annual budget development and resource planning
• Identify and act on opportunities to improve productivity within existing processes
• Manage department employees through subordinate managers and team leads, with full accountability for performance management, retention, and hiring
• Foster a high-quality work environment that motivates team members to perform at their best
• Drive team engagement and support personal development through structured Learning & Development (L&D) initiatives

What You'll Bring

• Proven experience managing and leading multi-functional teams, ideally in an insurance operations or automotive warranty environment
• Mandatory experience in motor insurance or auto warranty claims at a management level
• Experience overseeing or collaborating with contact center and/or policy administration functions is a strong advantage
• Demonstrated ability to manage teams of 30+ members, including through subordinate managers or team leads
• Strong verbal and written communication skills in English; Thai language proficiency is an advantage
• Excellent analytical and problem-solving skills with a track record of driving operational improvements
• Proficiency in MS Office, particularly Excel and PowerPoint
• Familiarity with claims management systems, CRM platforms, or contact center technology is a plus
• Exposure to AI-powered tools for claims processing, workflow automation, or data analytics is an advantage
• Bachelor's degree or higher in Automotive Engineering, Mechanical Engineering, or a related field

What We Offer

• Competitive salary and performance-based bonus
• Provident fund contributions
• Comprehensive health insurance coverage (medical, dental, and vision)
• Flexible working arrangements and hybrid work options
• Learning and development programs to support your career growth within Allianz Partners globally
• Access to Allianz Partners' global network and international career opportunities
• A collaborative, inclusive work environment in a modern office in Ratchatewi, Bangkok

Who We Are

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions in automotive, travel, health, and home assistance. Operating in over 75 countries, we combine the strength of the Allianz Group — one of the world's most trusted financial services brands — with a local, customer-first approach. In Thailand, our teams deliver innovative insurance and warranty solutions to partners and customers across the country. At Allianz Partners, we believe that caring for our people is the foundation of caring for our customers — and we are committed to building a workplace where talent thrives.

101810 | Operations | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

To Recruitment Agencies

We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.