Bankcard Customer Service

Position Summary:

Looking for a role where you can make an impact every day? In this position, you’ll have the opportunity to help customers when they need it most while building valuable customer service and problem-solving skills. You’ll work in a supportive, fast-paced environment where your contributions are recognized, and your growth is encouraged. If you enjoy connecting with people, finding solutions, and being part of a collaborative team, this role is a great fit for you.

What You Will Do:

• Handle inbound customer inquiries via phone and email with professionalism, empathy, and efficiency.
• Anticipate customer needs and provide accurate, timely, and relevant solutions.
• Build rapport with customers to ensure satisfaction and a positive experience.
• Maintain a strong understanding of existing products, new offerings, and policy updates to effectively support customer needs.
• Accurately input and maintain customer information in CRM systems (e.g., PeopleSoft) in accordance with established guidelines.
• Research customer accounts and resolve pending policy inquiries, including Bankcard-related requests.
• Respond to inbound calls from credit card holders regarding benefits, claims, and policy-related questions.
• Initiate and support the claims process by providing documentation, forms, and status updates as requested.
• Escalate complex customer concerns to management when resolution cannot be achieved independently.
• Collaborate with team members to support customer service needs and maintain team efficiency.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What You Will Bring:

• High school diploma or equivalent required.
• Minimum of two (2) years of experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong customer service mindset with a commitment to delivering high-quality support.
• Ability to manage multiple tasks in a fast-paced setting while maintaining accuracy and attention to detail.
• While this role is fully remote, candidates must reside in either Virginia or Florida and have a reasonable commute to our Richmond, VA or Lakeland, FL offices. You may be asked to come to the office on occasion for special events. 

What We Offer:

Annualized base pay is $33,516-49,157

Actual base pay may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance. The availability and amount of these additional compensation elements are determined by company policy and may vary.

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. We offer a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off, and other employee programs. Eligibility for benefits is subject to plan terms and conditions and may vary based on position and/or employment status. 

At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.

This posting is for an existing vacancy.

How We Hire:

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists under contract. Any unsolicited submission will not be considered.

97841 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.