Business Operations Associate

Entity: Allianz Insurance Singapore

Allianz Insurance Singapore (AIS) has established itself as one of the fastest-growing General Insurance companies in the market, achieving remarkable success since its inception. Through a strong commitment to excellence, innovation, and customer focus, AIS has consistently delivered outstanding business growth. We are also proud to be certified as a Great Place to Work, reflecting our dedication to fostering a positive, inclusive, and employee-driven culture where our people can thrive.

Description:

The Business Operations Associate enables effective business operations, disciplined execution and a positive workplace experience across the organisation. The role combines office management, governance, project coordination and workplace administration to support operational excellence and smooth day-to-day delivery. 

Working closely with business leaders and cross-functional teams, the incumbent coordinates priority initiatives, manages office operations, strengthens governance practices and supports key employee engagement activities.

Key Responsibilities:

a) Governance & Operational Excellence

• Support organisational governance through decision tracking, action monitoring and disciplined follow-through.
• Maintain policies, operating procedures and business documentation.
• Drive SOP governance across the organisation, including maintaining a central SOP inventory, tracking ownership, review cycles, approvals and version control.
• Manage and maintain the organisation’s SharePoint sites and shared repositories to ensure documents are well-structured, current, accessible and aligned with governance standards.
• Identify opportunities to streamline processes and strengthen controls through automation and simplification. 

b) Office Management, Facilities & Vendor Management

• Oversee day-to-day office operations to ensure a safe, efficient and professional working environment. 
• Act as the primary liaison with building management, facilities providers and office service vendors.
• Manage facilities, maintenance, workspace planning, office supplies and workplace requirements.
• Coordinate office-related projects, relocations, workplace improvements and space optimisation initiatives.
• Administer workplace assets and employee logistics, including locker assignments, access coordination and corporate phone issuance, tracking and returns.
• Manage vendor relationships, service standards, office expenditure, invoices and budget administration.
• Manage physical mail, including receipt, sorting and allocation to the relevant functions, and facilitate outgoing mail and courier arrangements.
• Partner with IT, People & Culture, Finance to ensure seamless workplace operations. 

c) Culture, Engagement & Sustainability

• Support the planning and delivery of employee engagement and culture-building initiatives.
• Coordinate townhalls, leadership sessions, employee events and internal communication activities.
• Manage logistics and administration for key corporate events and employee programmes.
• Work with stakeholders to deliver a positive, inclusive and engaging employee experience.
• Support sustainability initiatives across the organisation, coordinating with the regional sustainability team on related events, campaigns and activities.
• Support follow-up actions arising from employee feedback and engagement activities. 

d) Administrative & Leadership Support

• Coordinate management meetings, business reviews and leadership forums.
• Manage meeting logistics, visitor arrangements and travel coordination where required.
• Own the travel policy and related processes, including conducting travel due diligence, ensuring employee compliance and driving awareness of travel requirements across the organisation.
• Prepare high-quality communication materials where needed.
• Provide administrative support for critical business initiatives and leadership activities. 

Qualifiations and Skills:

• Diploma or Bachelor’s degree in Business Administration, Operations Management, Office Administration or a related discipline.
• 0-2 years of experience in office administration, operations coordination, project support, workplace services or a related role. Experience supporting cross-functional stakeholders in a corporate environment is advantageous.
• Strong Microsoft Office skills, including PowerPoint, Excel, Outlook and Teams. Familiarity with SharePoint, collaboration tools.
• Strong organisational skills; attention to detail; stakeholder coordination; clear written and verbal communication; execution discipline; service orientation; adaptability; and the ability to manage multiple priorities in a hands-on environment.
• Experience using AI tools such as ChatGPT and Microsoft CoPilot is an advantage. 

109411 | Operations | Entry Level | Non-Executive | Allianz Singapore | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.