Customer Service Representative

Entity: Allianz Insurance Singapore

Within a span of just four years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS takes great pride in being certified as a Great Place to Work, a reflection of our commitment to fostering a thriving and employee-driven business culture.

Description:

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Key Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives 
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Qualifications and Skills:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Must be COMGI, BCP, PGI and HI certified
• Minimum 3 years of experience in General, Health and Life Insurances, and call center environment
• Prior experience in customer service or insurance-related roles will be considered
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• AI-Skills e.g. ChatGPT and Microsoft CoPilot an advantage

96411 | Customer Services & Claims | Professional | n.a. | Allianz Singapore | Full-Time | Temporary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
 
We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.
 
Together, we can build an environment where everyone feels empowered and confident to explore,  grow and to shape a better future – for our customers and for the world around us.
 
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.
 
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
Join us. Let's care for tomorrow.