Client Service Officer - Taichung

Join us now as Client Service Officer in Taiwan (Taichung) within the Client Engagement team. In this role, you will be responsible for responding promptly to clients’ business inquiries and requests, efficiently troubleshooting any client issues and providing effective solutions.

You will deliver front-line client service to walk-in clients by handling their enquiries, offering assistance, and ensuring they receive a professional and welcoming experience. Additionally, you will work closely with colleagues to complete tasks and drive projects forward, while proactively monitoring and reacting to both internal and external changes to mitigate business and operational risks.

The position also involves assisting with office administration tasks, including scheduling meetings, organising documentation, maintaining client records, and coordinating logistics for client visits or events.

What you will do

• Respond promptly and professionally to clients’ business inquiries and service requests
• Troubleshoot client issues and provide effective, timely solutions
• Deliver front-line service to walk-in clients, ensuring a welcoming and professional experience
• Collaborate with internal teams to support business initiatives and complete cross-functional projects
• Monitor and respond to internal and external changes to mitigate business and operational risks
• Assist with office administration tasks, including:
• Scheduling meetings and managing calendars
• Organizing and maintaining documentation and client records
• Coordinating logistics for client visits, events, and internal meetings

What you bring

• Bachelor’s degree in a relevant field, or an equivalent combination of education and experience
• Securities Investment Trust and Consulting Professionals License is required
• Minimum of 3 years of experience in project execution, project management, or client service roles
• Proven ability to adapt to a dynamic environment and manage multiple priorities effectively
• Proficiency in Microsoft Office applications, especially Excel
• Intermediate proficiency in English (listening, speaking, and writing); advanced level is a plus
• Prior experience in client service or financial services is highly desirable
• AI skills: ChatGPT, Data Reporting

What we offer

• We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours)
• Secure your future: Access to company pension/savings plans
• Shared success: Company share purchasing plan
• Support for what matters: Mental health and wellbeing programs
• Investments in your career: Career opportunities within the entire Allianz Group
• Investments in your skills:  Comprehensive learning and development offerings, including certifications and professional qualifications
• … and so much more!

About Allianz Global Investors

Allianz Global Investors is a leading active asset manager, managing assets for individuals, families, and institutions worldwide. Our goal is to actively shape the future of investing for all our clients, wherever their location and whatever their objectives.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

If you feel inspired to promote the active asset management experience, this is the place for you. Join our international, technology-enabled, and agile environment. Simply upload your CV in English to apply for this position.  If you need support to navigate our websites or at any stage during your application, please send an email with your request to recruiting@allianzgi.com

To Recruitment Agencies:

Allianz Global Investors has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Global Investors does not accept unsolicited resumes from agency or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place.

Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz Global Investors.

Finally, please do not contact hiring managers directly.

85009 | Sales & Distribution | Professional | n.a. | Allianz Global Investors | Full-Time | Temporary