Client Service Manager

Join us now as Client Service Manager in Japan within the Client Account Management team.

What you will do 

• Create regular reports for existing clients, and potentially participate in face-to-face regular meetings with existing clients
• Ensure efficient and accurate services/results are delivered to various stakeholders
• Develop, review and improve various procedures in relation to Client Relationship
• Handle difficult/complaint cases from clients being escalated by Sales
• To work closely with team members on projects/tasks related to client services provision and upgrading, e.g. RFI, RFP, KYC letters, regulatory changes, new product launch, outstanding agreement monitoring, etc.
• Participate in sales support such as agreement sign-off, new account opening, incentive programs and new product launch
• Refresh marketing tool. Strategy material update, strategy performance check, quarterly reporting material creation (covered by both client service, sales and product specialist)
• Foster a collaborative partnership with portfolio managers and structuring group
• Support marketing activities as product specialist or intellectual leader in the marketing team

What you bring  

• University Graduates/Master, preferably from a discipline of Business Administration, Finance,  Marketing or Quantitative Analysis
• Proven knowledge over fixed income and equity and modern portfolio theory, global financial markets
• At least 5 years’ relevant working experience in asset management or related fields. (experience of institutional client service or client management related role are preferable)
• Strong attitude for pursuing efficiency
• CFA, CMA, MBA or equivalent knowledge and skill
• TOEIC 860+ is preferable
• Strong communication and interpersonal skills in Japanese
• Independent correspondence & able to work under minimum supervision
• Excellent communication and interpersonal skills
• Organized, efficient and self-motivated
• Solid quantitiative background and computer skill required
• Teamwork player with good interpersonal communication skills
• Corporate analyst experience will be appreciated
• Sales experience in the asset management company or the other financial institution will be appreciated

What we offer

• We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours)
• Securing your future: Access to company pension/savings plans
• Shared success: Company share purchasing plan
• Support for what matters: Mental health and wellbeing programs
• Investments in your career: Career opportunities within the entire Allianz Group
• Investments in your skills: Comprehensive learning and development offerings, including certifications and professional qualifications
• … and so much more!

About Allianz Global Investors 

Allianz Global Investors is a leading active asset manager, managing assets for individuals, families, and institutions worldwide. Our goal is to actively shape the future of investing for all our clients, wherever their location and whatever their objectives. 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

If you feel inspired to promote the active asset management experience, this is the place for you. Join our international, technology-enabled, and agile environment. Simply upload your CV in English to apply for this position.  If you need support to navigate our websites or at any stage during your application, please send an email with your request to recruiting@allianzgi.com 

To Recruitment Agencies: 

Allianz Global Investors has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Global Investors does not accept unsolicited resumes from agency or search firm recruiters. 

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. 

Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz Global Investors. 

Finally, please do not contact hiring managers directly. 

86600 | Customer Services & Claims | Professional | n.a. | Allianz Global Investors | Full-Time | Permanent