Specialist - AAGI P&C Branch Service Center - Nakhonratchasrima

Job Summary :

Responsible for providing excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Job Responsibilities :

1. Oversee counter service to ensure that all services are able to meet service level and company compliance.

2.  Ensure that all facilities at counter service are ready and available for servicing to customer.

3. Operate day to day service at counter service to run smoothly and effectively.

4. Providing quality customer service through accurate and efficient counter service transactions.

5. Identify needs of customers to provide appropriate services.

6. Handle walk-in customer at counter service at all aspect.

7. Coordinate with internal parties based on situation to provide best service to walk-in customer.

8. Supervise and train new staff on customer service techniques and skills.

9. Implement changes or new services to comply with company policies.

10. Report the service performance of counter service.

Qualifications

- Minimum 3-5 years of relevant working experience (Background banking/insurance industry is preferred).
- Experience managing a team.

Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.