Telemarketer

Entity: Allianz Insurance Singapore

Within a span of just four years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS takes great pride in being certified as a Great Place to Work, a reflection of our commitment to fostering a thriving and employee-driven business culture.

Description:

This role is required to perform outbound contact engagement to Allianz's bank partner customers to promote general insurance products.

Key Responsibilities:

This role has a blend of skill sets in both customer service and sales. The focus is on customer service excellence to ensure claims and product benefits/processes relating to claims are correctly articulated.

• Conduct outbound calls to promote products with clear product knowledge to existing and potential customers of our business partners
• Upsell / cross-sell GI insurance products & retain customers based on customers’ needs
• Ensure all sales calls comply with all quality standards and regulatory requirements
• Contribute to sales efforts to attain business sales goals
• Perform system UAT from time-to-time and devise process workarounds if needed
• Contact customers for renewal and recovery procedures
• Any other duties as and when deemed necessary to improve/enhance customer experience

Qualifications and Skills:

• Minimum O’level / Diploma. SPM holders with related experience would be considered
• At least 1 year of contact centre or 6 months of telemarketing experience in GI sales
• Must possess certifications in HI, BCP, PGI, and Comm GI 
• Ability to work under stress and highly productive sales environment
• Highly motivated to achieve targets 
• Possess good interpersonal & communication skills
• Possess sufficient computer competency such as basic MS office software applications
• Meticulous, responsible, systematic and preferably with prior experience from telesales and customer service
• AI-Skills e.g. ChatGPT and Microsoft CoPilot an advantage

99613 | Operations | Professional | n.a. | Allianz Singapore | Full-Time | Temporary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. 

We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.

Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. 

We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.